KiBi Renovations Privacy & Security Statement
Introduction
At KiBi Renovations, we are committed to maintaining the trust and confidence of our clients and website visitors. In this Privacy & Security Statement, we provide detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
About This Policy
This statement applies to personal information collected by KiBi Renovations through our website, interactions with our digital advertisements, communication via email, phone, or live chat, and through any direct engagements with our service team.
Information We Collect
Contact Information: When you fill out our contact form for service inquiries or scheduling estimations, we collect information such as your name, email address, and phone number.
Account Information: For clients who create an account on our website for easier service booking and management, we collect registration details including username, password, and other related account activity.
Browsing Information: Although we do not track browsing behavior for advertising purposes, we analyze website traffic to improve our services and website functionality, which may involve collecting data like visit duration, pages viewed, and system information.
How Information is Collected
Direct Interactions: Most of the personal information we collect is given to us directly by you through our website's contact form, during phone calls, emails, or live chat sessions.
Technology Use: Our website utilizes essential cookies and similar technologies to ensure its proper operation and to improve your user experience.
How We Use Your Information
Service Delivery: To process your inquiries, provide estimates, schedule services, and communicate with you about your projects.
Customer Service: To offer you personalized customer service and support.
Improvements: To analyze how our services and website are used, aiming for continuous improvement.
Legal Obligations: To comply with applicable laws and regulations, including responding to lawful requests for information from law enforcement or to comply with legal processes.
Sharing Your Information
Service Providers: We engage third-party service providers for website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These entities are contractually bound to protect the data and use it only for the services required.
Legal Requirements: We may disclose your information if required by law, including to comply with legal processes or governmental requests.
Data Security
Protection Measures: We implement security measures designed to protect your personal data from unauthorized access, alteration, or destruction. Measures include encryption, firewalls, and secure server hosting.
Data Retention: Your personal information is retained for as long as necessary to fulfill the purposes it was collected for, as outlined in this statement, and for compliance with legal obligations.
Your Rights and Choices
Access and Updates: You have the right to access the personal information we hold about you and to request correction, updates, or deletion.
Opt-Out: Where applicable, you have the right to opt-out of receiving marketing communications from us.
Changes to This Privacy & Security Statement
Updates and Modifications: This Privacy & Security Statement may be updated periodically to reflect changes in our personal information practices or relevant laws. We will post a notice on our website to notify you of any significant changes.